[Michelle]

Hi Amy, I’ve sent you an email with detailed instructions along with your attached certificate.

Should you encounter any issues or need additional support, please don’t hesitate to reach out to us — we’re here to help.

[Amy]

Hi Michelle

i have checked my spam and I have no email from Scholistico

ive sent an email to support, hopefully someone can reply

I included a screenshot of the error

thanks

Amy

• This reply was modified 1 month, 1 week ago by  Amy.
• This reply was modified 1 month, 1 week ago by  Amy.

[Michelle]

Hi Amy,

Thank you for your message. I can confirm that I’ve received your email and have already responded to it. Rest assured, I also sent an earlier reply with the information you need.

If you’re not seeing our responses, it’s possible that your email provider may be blocking them. To ensure you receive future emails, please add support@scholistico.com to your contacts or safe sender list.

[Amy]

Hi Michelle

move done that and still nothing.

also I can only access on the app not the webpage?

Amy

[Amy]

I have (not move) sorry autocorrect

[Michelle]

Hi Amy! There’s currently no option to download your certificate through the app — it’s only available when using a web browser. That said, I’ve already attached your certificate in my previous responses and have just resent it as well. Let me know if there’s anything else I can help with! 😊

[Amy]

Hi Michelle

Ive messaged you privately to take this off line as it’s still not resolved

[Michelle]

Hi Amy, I’ve responded to your private message 🙂

[Lisa]

I am having a similar issue. I completed the Holistic Practitioner Certificate course on my phone and the certificate would not load. I logged back in from the computer, but am unable to access the certificate. Will you please tell me how to access the certificate or send me a copy?

Thank you.

[Michelle]

Hi Lisa!

I’ve checked your account and was able to successfully download your certificate, as shown in the image below. Please note that certificates are not accessible through the Scholistico App and can only be viewed and downloaded via our website.

To access your certificates, simply follow these steps:

1. Log in to your account on our website (not through the Scholistico App).

2. Click on your name in the upper right corner of the page.

3. From the drop-down menu, select Courses.

4. Then, click on Certificates.

For your convenience, I’ve also sent copies of both certificates to your email. If you need further assistance, feel free to reach out—we’re happy to help!