[Michelle]

Hi Melina, thanks for letting us know!

Upon checking, there’s no issue on our end — everything appears to be working correctly on the platform. It’s likely a device limitation, as some of the templates and downloadable materials are best accessed on a computer.

Mobile devices can sometimes cause the files to appear blank or not load properly. We recommend switching to a desktop or laptop, and you should be able to view everything without any issues.

If you still need further assistance, feel free to reach out — we’re happy to help!

[Melina]

Hi Michelle. Unfortunately I don’t have access to a desktop nor laptop as I was under the impression this was mobile and tablet friendly. I will only be able to utilize a phone or iPad for all of my courses. Is there anyway the format could be sent to me a different way so I’m still able to utilize this and other courses? Thanks so much!

[Melina]

Hi Michelle. Upon checking most of my courses, the only one that seems to give me an issue is the finance course stated above. I’m able to access the other ones it looks like though which is a good sign. Is there anyway it could just be sent to me as a PDF in my email? Thanks again!

[Michelle]

Hi Melina, thanks for the update!

I’ve just sent you an email with the link to access the Basics to Success: Accounting Essentials bonus material. I tested the link on both mobile and iPad, and it opened successfully on my end.

Since you’re able to access the other courses, that’s a great sign! Please try opening the finance course link again using your current device, and feel free to let me know if you still experience any issues. I’m happy to assist further! 😊