[Merlem]

Same here. Haven’t be able to start the course. 😖

[Monica Rodriguez]

Go to dashboard and click on courses and scroll down.

[Carolyn]

You can always go back to your email they sent when you paid and the next one thanking you for joining and it gives you a option to push to go to your profile set up.

[Marilyn Williams]

Hi Carolyn, Thanks for that… but let me explain: I tried paying for the course just by going straight to the link they gave me but the price was not what they were saying it was. I asked them about it and Support sent me this direct link to use to pay:

Hi Marilyn​,

You can easily and safely make the payment through this payment link:

https://buy.stripe.com/bIYeWucx291167m6rH

I used this and was able to pay immediately.

Then I was sent the receipt… all good.

I wrote back to thank them and asked where I would find the course.

Dear Marilyn Williams,

Thank you for reaching out to us!

We confirm that we have received your inquiry and a ticket has been generated.

Your ticket ID: 36465

Rest assured, we will do our utmost to respond to your request within 24 hours.

Thank you for your patience.

Sincerely,

Scholistico Support Team

That was on the 9th October. I have written to them a couple more times since then but I’ve had no further communication from them… and it’s definitely NOT in under my courses. I already have the Naturopa

[luigim]

Dear Merlem,

I hope this email finds you well.

I apologize for the inconvenience you’ve encountered in starting your course.

To assist you further, could you please provide me with the primary email address you used for your profile or purchase information?

Your prompt response will help us resolve the matter swiftly.

Thank you for choosing Scholistico!

Best regards,

Luigi Morello

Support Team, Scholistico.

[Marilyn Williams]

Just to let everyone know that I have now received my course and all is well. Thank you to both Support and to the members here who endeavoured to help me get this sorted. I don’t have any idea why I didn’t receive it but nevertheless, it’s under ‘My Courses’ now.
So all’s well that ends well. 🙂

[Christy]

Try going to the “More” button. Once there i scrolled down and found “Courses”. I scrolled through those and the ones I had paid for had green check marks. Hopefully that works for you!

[Marilyn Williams]

Thanks Christy, but where do I find the ‘more’ button?

[Donna Thorell]

Go to courses, and you will see it’ll say enrolled. You click on and open it up. I have done multiple courses with this program and never had a problem. You just have to get used to where everything is and then it’s easy from there.

[Marilyn Williams]

For me Donna, it says I’m not enrolled and have no access to the course. This is although I have the receipt of the amount paid in full back on Sept 9th. I’ve written to Support a few times now and all I get is the automatic reply telling me they’ll get back within 24 hours.
I’m sure they’re a very good company, at least I do hope so, but don’t know what’s going on.

[Bridget]

For this, I recommend you open courses and see if there is a class that opens. Click each one. You may have signed up for a different course without realizing it.

[Bridget]

It’s definitely available right away. If you’re using the app, you have to tap Courses, then choose the one you signed up for and you’re ready to start!

[Anne Marieke]

There is an app? I use mobile browser which works fine but if there is an app it might be way better.

[luigim]

Dear Marilyn,

I hope you’re doing well.

This is Luigi Morello with the Support Team at Scholistico. I’m sorry to hear about the issue you’re facing. Would you please provide me with your email address so I can assist you further?

Thank you for choosing Scholistico!

[Marilyn Williams]

Thank you for finally answering.

[email protected] or [email protected]