[Sol Esmeralda]

Hello everyone,

Thank you all for sharing your experience and for your patience. I’d like to reassure you that this is a known technical issue that has already been reported and escalated to our technical team. They are actively working on a system-level fix, as the issue is affecting how digital certificates are displaying and downloading.

Please rest assured that this does not affect your course completion status or the validity of your certification. Once the issue is resolved, you will be able to access and download your certificates with all details displayed correctly.

We truly appreciate your understanding and patience while our team works to resolve this as quickly as possible. Thank you for keeping the conversation supportive and informative for one another.😊🙏

[Sol Esmeralda]

Dear Laura,

Thank you for contacting us! I hope you are doing well.😊

Congratulations on completing and passing the Naturopathy Practitioner Certification, well done on this achievement! I’m happy to confirm that you have successfully claimed your printed Naturopathy certificate.

Please don’t worry about the image you saw during the ordering process. That image is only a general template preview and does not affect the final certificate. Your printed certificate will be issued correctly and will reflect the Naturopathy Practitioner Certification.

If you have any other questions or concerns, feel free to contact us. We’re here to assist you!

[Sol Esmeralda]

Hi Carolyn,

Congratulations on completing and passing the Naturopathy Practitioner Certification Exam, that’s a fantastic accomplishment! 🎉

I’ve checked your order, and I’m happy to confirm that your printed certificate was shipped on December 9th, 2025.
This means it is already on its way, and you can expect it to arrive at any time.

If you need anything else or have any further questions, feel free to reach out, I’m here to help.😊

[Sol Esmeralda]

Hello DeBorah and Dannielle,

Thank you for reaching out, and I hope you’re both doing well!😊 I’m sorry to hear that you’re experiencing issues with completing the quizzes in your Holistic Health course.

To help us resolve this as quickly as possible, could you please send more details to our support team at support@scholistico.com? In your message, please include:

• The specific modules where this issue is happening

• What exactly occurs when you try to complete the quizzes (any error messages or unexpected behavior)

• Any troubleshooting steps you’ve already tried, such as refreshing your browser or trying a different device

This information will allow us to investigate thoroughly and provide a solution.

Thank you for your patience, and we’ll do our best to get this resolved for you as soon as possible!

🙏

[Sol Esmeralda]

Hi Barry and Anne Marieke,

Thank you both for sharing your experiences here, and I hope you’re doing well today.😊

Barry, you brought up such an important point. Digital clutter can easily sneak up on us, especially when we switch between several devices throughout the day. Different apps, different versions, and different files, it really does become a small maze to navigate.

Anne Marieke, I’m so sorry to hear about your computer crash and the files you lost. That must have been incredibly frustrating, especially while working on your essays. Thank you for opening up about your experience; it’s a powerful reminder of how crucial backups and syncing can be.

What you both mentioned highlights a common struggle many of us face. A few ideas that might help:

• Using one main cloud service (iCloud, OneDrive, Google Drive) can help keep everything consistent across devices.
• Choosing apps with strong syncing features reduces the chance of having different versions or missing files.
• A quick monthly cleanup, just a few minutes can prevent things from piling up.
• For anyone with spotty internet, offline-friendly apps that sync later can be a lifesaver.
• And most importantly, keeping automatic backups on for the essentials can help avoid painful losses.

Thank you again for bringing this topic forward. 💗

[Sol Esmeralda]

Hello Laura,

Thank you for contacting us, and I hope you’re doing well!😊

Once a quiz has been submitted, it’s unfortunately not possible to go back and review the individual questions or answers. However, the good news is that you can retake the quiz as many times as you’d like until you achieve your desired score.

For future reference, before submitting the quiz, you can navigate back through the questions to review and change your answers as needed.

[Sol Esmeralda]

Hi Lidia,

That sounds absolutely wonderful! What a beautiful and creative project, bringing to life a story about the animals of the Andes helping a little girl is truly heartwarming. It’s inspiring to hear how you approached it with patience and joy, letting the process unfold naturally.

Creating your story in both Spanish and English is such a meaningful touch, and it’s lovely to see how your creativity continues to grow and flow through your art. Thank you for sharing this beautiful journey with us! 🌿🎨

[Sol Esmeralda]

Hello Tammy,

Congratulations on completing the Naturopathy Practitioner Certification Course, that’s a wonderful achievement! 🎉

Regarding your printed certificate, we’ve already sent you an email with the steps and coupon code to claim it. Please check your inbox (and also your spam/junk folder just in case).

If you’re unable to locate it, let us know and we’ll be happy to resend the details right away so you can claim your printed certificate without delay.😊

[Sol Esmeralda]

Hello Oumaima,

Thank you for contacting us, and I hope you are doing well.😊

I’m sorry to hear that you’re having trouble viewing your digital certificate. We are currently experiencing a temporary technical issue that is affecting certificate access. Please rest assured that our technical team is actively working to resolve this as quickly as possible.

Once the system issue is fixed, you will be able to view and download your certificate without any problems. We greatly appreciate your patience and understanding during this time.

If you have any other questions or concerns, feel free to contact us. We’re here to assist you!🙏

[Sol Esmeralda]

Hi Victoria,

Thank you for your message, and I completely understand your preference for having a printable version of the modules. 🙂

We really appreciate your feedback, and it helps us continue improving the learning experience for all our students.💗

[Sol Esmeralda]

Hi Diana,

That’s truly inspiring,congratulations on completing the course! Taking your time to fully engage with the exercises and additional reading shows real dedication. You’re absolutely right, self-care is essential to bring the best to others, and your approach reflects that beautifully.

Wishing you all the best as you begin your next journey with the Holistic Practitioner course. Keep shining and learning, it’s indeed a lifelong journey! 🌿😊

[Sol Esmeralda]

Hello Haley,

Congratulations on completing and passing the Art Therapy Practitioner Certification Course! 🎉😊

For your printed certificate, we’ve sent you an email with the link and your exclusive code to claim it. Please check your inbox (and spam/junk folder just in case).

For the digital certificate, you can access it directly from your account:

1. Log in and click on your profile icon.

2. From the menu, select Courses.

3. You’ll see your certificate displayed there, ready to download or print.

If you have any trouble accessing either certificate, please let us know and we’ll assist you immediately.

[Sol Esmeralda]

Hello Roslyn,

Congratulations on completing your Art Therapy Practitioner Certification Course, that’s a fantastic accomplishment! 🎉

Regarding the printed certificate, we have sent an email to you with the steps and any necessary codes to claim it. Please check your inbox, and also your spam/junk folder just in case the message was filtered there.

If you’re unable to locate the email, let us know and we’ll be happy to resend the instructions so you can claim your printed certificate without delay.😊

[Sol Esmeralda]

Hi Katherine,

Thank you for reaching out, and I completely understand how important it is for you to access your course content smoothly. I’ve checked your account, and I can confirm that your “From Basics to Success: Accounting Essentials” course is available. 🌿

To access it, please follow these steps:

1. Log in to the Scholistico platform.

2. Go to your Dashboard.

3. Click on My Courses.

4. Select From Basics to Success: Accounting Essentials.

5. Within the course, you’ll find the lessons and resources ready for you to begin.

If you still encounter any issues after following these steps, please let me know so I can assist you further and ensure you get full access right away.😊

[Sol Esmeralda]

Hi Melina,

Thank you for reaching out, and I’m sorry to hear you’ve had trouble downloading the materials. The green Download button in the Sound Therapy course is designed to allow you to download the audio files for your practice.

Could you please try again and let us know if the issue persists on your end? If it does, kindly share a screenshot or let us know which module you’re on so we can investigate further and make sure you have smooth access to all your course resources.😊