[Michelle]

Hi Melina, thanks for letting us know!

Upon checking, there’s no issue on our end — everything appears to be working correctly on the platform. It’s likely a device limitation, as some of the templates and downloadable materials are best accessed on a computer.

Mobile devices can sometimes cause the files to appear blank or not load properly. We recommend switching to a desktop or laptop, and you should be able to view everything without any issues.

If you still need further assistance, feel free to reach out — we’re happy to help!

[Michelle]

Hi Amy, I’ve sent you an email with detailed instructions along with your attached certificate.

Should you encounter any issues or need additional support, please don’t hesitate to reach out to us — we’re here to help.

[Michelle]

Hi Melina, thanks for the update!

I’ve just sent you an email with the link to access the Basics to Success: Accounting Essentials bonus material. I tested the link on both mobile and iPad, and it opened successfully on my end.

Since you’re able to access the other courses, that’s a great sign! Please try opening the finance course link again using your current device, and feel free to let me know if you still experience any issues. I’m happy to assist further! 😊

[Michelle]

Hi Melina, we’re so excited to have you on this journey with us!

We’ve gone ahead and provided access to all the introductory eBooks on your account. You should be able to view them now by clicking “Take this course.” If you still have any trouble, feel free to let us know — we’re happy to help!

[Michelle]

You’re very welcome, Nina! Yes, that’s correct — your printed certificate is currently being processed and will be mailed to you. No further action is needed on your end while it’s on the way. We appreciate your patience! 💛

[Michelle]

Hi Nina,

I can confirm that you’ve successfully claimed your printed certificate—no further action is needed on that part.

As for the digital certificate, it follows a different process. You can access it by following these steps:

1. Log in to your account on our website (please note: not the Scholistico App).

2. Click on your name in the upper right corner of the page.

3. Select “Courses” from the drop-down menu.

4. Then click on “Certificates” to view and download your digital version.

If you run into any trouble along the way, feel free to let me know—I’m happy to help

[Michelle]

Hi Lisa!

I’ve checked your account and was able to successfully download your certificate, as shown in the image below. Please note that certificates are not accessible through the Scholistico App and can only be viewed and downloaded via our website.

To access your certificates, simply follow these steps:

1. Log in to your account on our website (not through the Scholistico App).

2. Click on your name in the upper right corner of the page.

3. From the drop-down menu, select Courses.

4. Then, click on Certificates.

For your convenience, I’ve also sent copies of both certificates to your email. If you need further assistance, feel free to reach out—we’re happy to help!

[Michelle]

Hi Kelly, thanks for letting us know about the issue with Module 9’s quiz. Please send us an email at support@scholistico.com with more details, and we’ll look into it right away. We appreciate your patience and will keep you updated!

[Michelle]

Hi Karla, thanks for reaching out!

Once you complete a quiz, you can view the questions and answers through the Quiz Summary option. We recommend copying and pasting this summary into another document for your study reference, as you won’t be able to access it again after closing—unless you retake the quiz.

If you have any other questions, feel free to ask!

[Michelle]

You’re very welcome! I’m so glad it resonated with you. Time management can be challenging, but you’re showing the right mindset—and that’s half the battle. You got this! 💪✨

[Michelle]

Hi Amy, I’ve responded to your private message 🙂

[Michelle]

Hi Amy! There’s currently no option to download your certificate through the app — it’s only available when using a web browser. That said, I’ve already attached your certificate in my previous responses and have just resent it as well. Let me know if there’s anything else I can help with! 😊

[Michelle]

Hi Amy,

Thank you for your message. I can confirm that I’ve received your email and have already responded to it. Rest assured, I also sent an earlier reply with the information you need.

If you’re not seeing our responses, it’s possible that your email provider may be blocking them. To ensure you receive future emails, please add support@scholistico.com to your contacts or safe sender list.

[Michelle]

Please try scrolling down — the full content should be visible below to see the Check button. Let us know if it’s still not showing properly! 😊

[Michelle]

You’re always welcome!

For any account-related concerns or faster assistance, please feel free to email us at support@scholistico.com. We’re here to support you every step of the way!