30-day money-back guarantee
Scholistico offers a 30-day satisfaction guarantee on programs purchased directly from the Scholistico website.
Right of withdrawal
In accordance with applicable legal provisions, Scholistico is not bound by any statutory right of withdrawal that may otherwise apply with respect to the supply of digital content not provided on a tangible medium, where performance has begun with your prior express consent. Our programs are digital content supplied electronically and made available immediately after the order is completed. You therefore expressly consent to immediate access and acknowledge that, once access is provided, the right of withdrawal is lost. Accordingly, no refund can be granted on this basis.
Independently of the above, and as a voluntary gesture, Scholistico offers the 30-day satisfaction guarantee described below.
When a refund will be granted
A refund will be granted in either of the following cases:
(a) Non-conforming program, where all of the following apply:
- the request is made within 30 days of the purchase date;
- the program does not conform to the essential characteristics described on its sales page, and Scholistico has been given the opportunity to correct the issue under Section 7 of our Terms of Service; and
- you have not completed more than 25% of the program, as shown by the progress recorded in your account, and have not claimed or been issued the certificate.
(b) Duplicate charge, where you have been charged more than once for the same program as a result of a duplicate or erroneous transaction, and the request is made within 30 days of the purchase date. In this case Scholistico will refund the duplicate charge. This applies only to repeated charges for the same program and does not apply to separate purchases of different programs.
What the guarantee does not cover
This voluntary guarantee does not cover requests made for reasons unrelated to a genuine defect in the program. In particular, it does not cover requests based on:
- a change of mind or loss of interest after purchase;
- a lack of time to follow the program, as access is granted for an indefinite period and does not expire, allowing you to begin at any time;
- your personal, financial, or health circumstances, which do not affect your continued access to the program;
- the program not being suitable for your needs or expectations, as the full curriculum, all module titles, the format, and the price are displayed on the sales page before purchase; or
- an accidental or mistaken purchase, as access is granted only after a multi-step order process requiring you to actively select the program, review and accept the Terms, complete the order form, and validate the order.
In each of these cases, the program conforms to the characteristics presented at the time of sale, and no refund is due.
Progress is measured by the lessons recorded as completed in your account. These limits do not apply to duplicate charges under (b), and nothing on this page limits Section 7 of our Terms of Service or any mandatory consumer right that applies where you live.
Scholistico+ membership
The 30-day satisfaction guarantee applies to programs purchased directly from the Scholistico website and does not apply to Scholistico+ membership fees. Except where a refund is required by mandatory law, membership fees that have already been charged are non-refundable, and no proration is applied when you cancel.
How refunds are issued
Where a refund is granted under this voluntary guarantee, it is issued within 14 business days of acceptance, using the original payment method.
How to request a refund
Write to us with your order number and the email you purchased with. We handle every request personally.
Certificate claim period
A certificate can be claimed for up to 2 years after the date of purchase. After that, a certificate can no longer be issued for that purchase. We recommend completing your course and claiming your certificate well within this period.
Payment plans (installments)
When you buy with a payment plan, course access and the certificate require the full price to be paid. If an installment fails or is not completed, access to the course is suspended and the certificate is not issued, or is withdrawn, until the balance is paid. To settle the balance and restore your access, please contact our support team.